Privacy Policy

 

Privacy Policy

 


Effective Date: [10/12/2024]


This Privacy Policy outlines how Lazendra (“we”, “us” and “our”) collects, uses, and protects your personal data when you visit or make a purchase through (www.lazendra.com). By using our services, you agree to the terms of this policy.

 

 

 

Who We Are

 


Lazendra is a brand based at BROUWERS ST 100c, Leuven, 3000 St, Europe. We operate as an intermediary and agent, sourcing and offering high-quality fashion goods—primarily dresses—from a selection of suppliers located in China. The prices of our items are calculated with mark-ups to cover shipping, advertising, supplier fees, business operations, and administrative costs.

 

 

 

Personal Information We Collect

 


When you interact with our Site, we collect the following types of personal data:


 

a. Device Information

 


Automatically collected via:

 

  • Cookies

  • Log files

  • Web beacons, tags, and pixels

 


Collected data includes:

 

  • IP address

  • Browser type and version

  • Operating system

  • Time zone

  • Referring websites and search terms

  • Pages visited and user interactions

 


 

b. Order Information

 


Collected during checkout or account creation:

 

  • Name

  • Billing and shipping addresses

  • Email address

  • Phone number

  • Payment details (credit card and other accepted methods)

 


 

c. Usage Data

 


Collected through analytics and advertising partners, including:

 

  • Google Analytics

  • Microsoft Clarity

  • Microsoft Advertising

  • Facebook

  • Klaviyo

 

 

 

 

How We Use Your Information

 


We use your data for the following purposes:

 

  • To fulfill and ship your orders

  • To process payments securely

  • To communicate order updates and promotions (with your consent)

  • To screen for fraud or suspicious activity

  • To improve our website, services, and customer experience

  • For legal compliance and reporting

  • For marketing based on your browsing behavior (targeted ads)

 

 

 

 

Data Sharing

 


We share your personal data with trusted third-party partners, including but not limited to:

 

  • Shopify.

  • Google and Facebook.

  • Klaviyo.

  • Microsoft.

 


These third parties process your data according to their privacy policies. We may also disclose personal data where required by law or to protect our legal rights.

 

 

 

Behavioral Advertising & Cookies

 


We use cookies and tracking technologies to offer a personalized experience. You may disable cookies through your browser settings. We partner with advertising networks to show ads relevant to your interests across other websites.


Opt out of targeted ads:

 

 

 

 


Your Rights (EU Residents)

 


Under the General Data Protection Regulation (GDPR) - Regulation (EU) 2016/679, you have the right to:

 

  • Access your personal data

  • Request correction or deletion

  • Object to processing

  • Withdraw consent at any time

  • Request data portability

 


If you wish to exercise these rights or file a complaint, contact us at:

📧 contact@lazendra.com

📍 BROUWERS ST 100c, Leuven, 3000 St, Europe


If unresolved, you may contact your local supervisory authority or the European Data Protection Board (EDPB).

 

 

 

Data Retention & Security

 


We retain your information as long as needed for the purpose for which it was collected, unless legally required to retain it longer. All data is securely stored, with appropriate safeguards including:

 

  • Secure HTTPS connections

  • Controlled internal access

  • Encrypted storage (where applicable)

 

 

 

 

Cross-Border Data Transfers

 


Some of your data may be transferred and processed outside the EEA, including in Australia, the United States, and Canada. We ensure that such transfers are made in compliance with applicable privacy laws and include adequate protections.

 

 

 

Changes to This Policy

 


We reserve the right to update this Privacy Policy at any time. Any material changes will be communicated via email or prominently on our website. We encourage users to review this page periodically.

 

 

 

Mobile Terms of Service

 


By opting into Lazendra’s SMS/text messaging service, you consent to receive recurring messages including order updates and promotional content. Message and data rates may apply. You may opt out at any time by following the unsubscribe instructions in any message.

 

 

 

Religious and Ethical Use Disclaimer

 


Lazendra offers fashion products, specifically dresses, with the intent that they be used in a halal and modest manner. We highly encourage our customers to wear our dresses for family occasions or for their spouses, in accordance with Islamic values.


We disclaim all responsibility before God and our clients for any usage of our products in a manner deemed impermissible in Islam. We sincerely hope that our offerings serve to benefit the community in a way that is respectful, uplifting, and spiritually appropriate. May Allah guide us all.

 

Filing a Complaint

 


If you believe your data has been mishandled or if we have breached any of the European privacy principles under the General Data Protection Regulation (EU) 2016/679, please contact:


Lazendra – Data Protection Officer

📧 contact@lazendra.com

📍 BROUWERS ST 100c, Leuven, 3000 St, Europe


If you remain dissatisfied, you have the right to file a complaint with the appropriate supervisory authority in your jurisdiction or with the European Data Protection Board.